The dispute resolution thread

[neogeomvs]

Depends if you want to have problems or not. Open it, check it's original. Clean out any sh#t with a pcb brush. Clean the contacts. Test thoroughly.

Just basics imo

If you're a business or have lots to sell, you want to keep the buyers happy, get repeat custom?

Most here are private collectors, sell genuine carts that have been fully tested and work, and treat other collectors respectively

Maxie is in it for a quick sale. No care or attention

He's happy to be rude, aggressive and abusive. Shame such sellers exist.

[neogeomvs]

As a responsible seller, Maxie should have opened the MVS cart, cleaned it...

I've never done this and I've never expected it

I'm more of a benefit of the doubt kind of guy. I don't think I've ever had anyone really try to do me over, it's always just that people can be a bit rubbish.

Because you are genuine and know your cart/pcb works before selling

[pubjoe]

I just don't know why it's so hard to believe that a dirty cart is temperamental.

Or an average 4-slot for that matter.

[CTN]

I don't expect carts to be dirty unless explicitly stated as so. So I kind of understand the grief. Especially at the prices these fetch nowadays.

[neogeomvs]

It wasn't just dirty, it was dripping juice/fluid/Fizzy.

If the cart is in this condition, which I've had especially coming from Yaton bitd, a clean would fix it

But Maxie's cart was rank, no mention of shi##y condition and charges €€s above and beyond. For this rate, you'd expect the pcb to be somewhat clean.

During transport, of course more dust/dirt can become dislodged, cover edge connectors and result in the cart not booting. A quick clean should be all it take to fix it, along with cleaning mobo connectors with pcb brush

Its clear Maxie's cart was untested, uncleaned and was part of a bulk buy of carts he gets from OPs

It's just sale, sale, sale for him. No customer care. Minimal/no testing of all carts.

I don't know why anybody would back him up? He has no interest in being part of the "community", no passion for games, he's never even introduced himself.

Chris is new but has clear passion for games. Involves himself. A good and interesting new member

[nem]

Not a dispute, but I just stumbled on this. I regularly buy from the guy, but man, ThomasM does some sketchy eBay selling:

https://www.ebay.com/fdbk/feedback_profile/picci-ma
https://www.ebay.com/fdbk/feedback_profile/laulauson
https://www.ebay.com/fdbk/feedback_profile/yano-arcade

All three accounts are his and he shill bids on his own auctions.

https://www.ebay.com/fdbk/feedback_profile/pmaicc1414
https://www.ebay.com/fdbk/feedback_profile/thompi47

These are his as well.

I think what rubs me wrong here is that Thomas is treated like a member of the forum. He's not. He's not selling a game or two out of his collection. He's a business peddling his wares, and AO is a platform for him. I think he should be held more accountable. I don't care if it ultimately works or not, if a game is temperamental and has fizzy drink on it, then that's perfectly acceptable to be returned IMO.

I think it's nuts that this is somehow swept under the rug because a third party managed to clean the cart up to be functional.

Call it double standards if you want, but more should be expected of businesses as opposed to an individual selling a game here and there.

Clear cut rules. No fuss returns if you want to keep peddling stuff.

[SuperPang]

I opened this thread with gritted teeth after seeing how many replies it had since I last looked, but well done everyone for keeping it civil. As admin/mods we do have to play devils advocate at times as these things often can't be proven either way, but it's good to get the perspective of our members. That's exactly what this thread is for.

It's just sale, sale, sale for him. No customer care. Minimal/no testing of all carts.

I don't know why anybody would back him up? He has no interest in being part of the "community", no passion for games, he's never even introduced himself.

Chris is new but has clear passion for games. Involves himself. A good and interesting new member

I can certainly see where you're coming from here. I have a distaste for sellers who only come here to use the marketplace as well. This is why we had a poll a couple of years back asking if there should be a minimum post requirement for sellers. The result was a clear "no", not just because people wanted to avoid the inevitable spam posts, but because buyers like to have as much choice as possible. The marketplace is the busiest part of the forum, and I think we're quite fortunate not to have more issues arise.

That said, @ThomasM, we have been here before. This is not your first visit to this thread. Clearly you have many satisfied customers, but when things go wrong you don't seem to handle it well. You need to work on your communication, and describe the condition of the items you are selling more clearly.

[guy]

Be carefull gentlemen

I bought this DDP DFK full "as new"

and I received the PCB with a colour problem.

The green is very low, so the white is pink.


He pretends the PCB was working normally before he send it, which is not the case

boot_daifukkatsu_short.jpg

on the same cab :

boot_galuda2_short.jpg

Hello everyone

DisplayCollapse view

All kit Cave are with Crystal Box



Kit IBAKU KURO BLACK LABEL 5000€ SOLD
Original Dodonpachi Dai ou jou Black label 2500€
Kit Dondonpachi Daifukatsu 1.5 2800€ SOLD
Kit mushihimesma Futari Black Label A.N 2600€
Kit Mushihimesama Futari 1.5. 2600€
Kit mushihimesama. 2800€
Kit Mushihime tama 1600€
Kit Espegaluda 2. 2500€
Pcb Guwange with art set never open and eprom for blue label version
2000€ SOLD
Viper phase One New Version (japan version) 1000€
Pcb Original Kingdom Grandprix HK version 1000€
Pcb original Fever SOS world version 900€
Pcb Original Mazinger Z HK version 550€
Pcb original UPL KOREA USAAF MUSTANG 500€

[cools]

https://jammarcade.net/cave-cv1000/ @guy

[SuperPang]

He pretends the PCB was working normally before he send it, which is not the case

It's not impossible. Either way, the seller should take it back for a full refund.

[kakashi06]

All my pcb works perfectly, a video will be sent systematically of the game at startup and in operation. There's no way I'm going to be able to talk to this energetic person.

[guy]

I'm an "energetic person" because I request the cancel of the transaction because the product is not not as expected ? for 2800E ?

[thegreathopper]

All my pcb works perfectly, a video will be sent systematically of the game at startup and in operation. There's no way I'm going to be able to talk to this energetic person.

Obviously not see the post above, do the right thing.

[pubjoe]

Guy, did you pay with PayPal goods, or credit card?

It may have happened innocently, but I agree. A seller that wants to maintain reputation and marketplace access needs to accept a return. By the looks of it this can be fixed and resold.

Isn't it easiest to give benefit of the doubt and have a productive conversation?

[kakashi06]

Guy, did you pay with PayPal goods, or credit card?

It may have happened innocently, but I agree. A seller that wants to maintain reputation and marketplace access needs to accept a return. By the looks of it this can be fixed and resold.

Isn't it easiest to give benefit of the doubt and have a productive conversation?

I couldn't agree more. I tried to discuss it with him, but he wouldn't listen. He's not open to discussion, he threatened me right away to broadcast on the forums if I didn't get back to him. How to negotiate with threats

[guy]

I couldn't agree more. I tried to discuss it with him, but he wouldn't listen. He's not open to discussion, he threatened me right away to broadcast on the forums if I didn't get back to him. How to negotiate with threats

This is not at all what happened.


As soon as I tested the PCB, I noticed the problem, immediately texted the seller there is a colour problem, then did more tests with several SH3 pcb (I have about 10 of them), took pictures and send them to him.

at first he acknoledge the colour problem, and soon after changed his mind and said "it was working at home before I sent it", and refuse any return and refund.

Then a common friend came home to see the problem for himself and saw the same thing.

This seller refused the return and refund.
I don't expext anything more from him, but at least this bad experience should be made public so that other buyers are aware that if there is any problem whith his future purchase, THERE WILL BE NO RETURN POSSIBLE.

i know that the color problem is known to happen on cave sh3 (rarely but it happens), such as this repair blog https://www.rep-arcade.com/2018/12/mush ... -cave.html but others can also be found.

but when you pay the full price of a "mint full kit" you don't expect this atitude from the seller

[geotrig]

He pretends the PCB was working normally before he send it, which is not the case

It's not impossible. Either way, the seller should take it back for a full refund.

both as above including what cools linked to things can happen remember these are delicate PCBs hardware @kakashi06 please read the sales rules and engage with guy so a satisfactory outcome can be come to

[kakashi06]

He pretends the PCB was working normally before he send it, which is not the case

It's not impossible. Either way, the seller should take it back for a full refund.

both as above including what cools linked to things can happen remember these are delicate PCBs hardware @kakashi06 please read the sales rules and engage with guy so a satisfactory outcome can be come to

Communication was difficult: he was categorical in his messages and never left room for calm discussion. It was impossible to talk to him calmly. I contacted him again yesterday, but he still hasn't replied.
I've been on Neo Arcadia since 2009 and I've never had a single problem with one of my sales.

I sincerely regret doing business with this character. The exchange was tense from the start, with no possibility of constructive dialogue.

[geotrig]

@guy can you engage with kakashi06 in a calm manner ,for both can you please take in to account the perspective of the buyer /seller and try and come to an amicable solution, no one ever wants to deal with issue like this but they can happen and are fixable be mature and work this out!

[guy]

I always texted the seller in a calm and argumented manner.

I send many photos, and asked a common friend to come and see the problem by himself.

I seller is not open to anything...

In this thread who is calling the other person "names" or adjectives.... not me.

I sure other buyers in the same situation would have asked to return the item to the seller. In a calm manner, as I did.

This seller doesn't allow any return. Even if the problem is the same as this repair log :
https://blog.system11.org/?p=355

For your infornation, I uploaded many photographs on the neo-arcadia sales forum ( in French)