The dispute resolution thread

[SuperPang]

Let me know when it arrives.

[Kibo]

Today it's a great day, i received my item in perfect condition. Bababaloo is a perfect boy.
Take care bro.

Thanks for all superpang

[SuperPang]

Good stuff. I have restored perfect boy's Marketplace access.

[alfa75]

The buyer Sir Arthur [Personal information removed SuperPang 09/03/25] (I don't think he's a member of this forum) has tricked me, I have sold him two boards for a total of 297,81 GBP, he reports one as faulty and has this on Paypal so indicated as a refund reason. When I received the allegedly faulty back and confirmed this with Paypal, the remaining 297,81 GBP (including shipping costs) were gone. That means he now has one of my boards and paid nothing for it. Therefore my recommendation not to negotiate with him.

[nem]

https://forum.arcadeotaku.com/memberlis ... ile&u=9364

[SuperPang]

I assume you have explained to Paypal that only one of the items was faulty and they shouldn't have refunded the full amount?

[geotrig]

Have you contacted him ,from the description above it sounds like it may be more a paypal mistake that the full amount was refunded rather than partial? just to note I'im not sure how they would have determined the exact amount to refund unless it was agreed upon btween buyer /seller

[alfa75]

Have you contacted him ,from the description above it sounds like it may be more a paypal mistake that the full amount was refunded rather than partial? just to note I'im not sure how they would have determined the exact amount to refund unless it was agreed upon btween buyer /seller

I contacted him, it's been two weeks of silence from his side. He wanted me to reimburse him the shipping costs (for the return shipment) as well, plus he told me that the board was worth more and I told him that he would get back what he paid for it. I therefore ruled out an oversight from Paypal because of his silence and suspected more likely that he did this on purpose.

[alfa75]

I assume you have explained to Paypal that only one of the items was faulty and they shouldn't have refunded the full amount?

yes I have, without success

[Vinsanity]

02/23/2019, sometime in the morning
Negative feedback left for supabok from Vinsanity
Sold me a faulty board. Didn’t care, didn’t make it right.

02/23/2019, 3:29 pm
Negative Feedback left for Vinsanity from supabok
Sold him a DDP board that apparently had a faulty 2p control problem - offered to fix.
Didn't hear back from him for over a year after which, he messages me to demand $80 to cover the fix. I had knocked $70 off the original asking price to be nice. Petty.

Hey guys,
So I recently left negative feedback to the user, supabok. And later the same day, he left me negative feedback as well. Unfortunately, I believe that the feedback I received from supabok is in retaliation to my negative feedback, and is misleading. I am kindly asking for you to review the case. Pasted above is the feedbacks received, below is some background, and all our PMs.



---
BACKGROUND
A little background, and my part of the story. I don’t post much here on arcadeotaku, and that’s a big ding against me. But, if it is helpful, I do post on KLOV and other forums with the same username, and have perfect feedback in any marketplace I use. I have been on ebay since 2001 (different username), and also have perfect feedback there as well. In all my transactions on the internet, I have never given negative feedback on any transaction ever. I’m not a whiner, but this dude just didn’t care, didn’t make it right, and then lied.

So, I bought this PCB from him a long time ago in October 2017. He assured me that the PCB was “perfectly fine”, so there was minimal haggling, and he let it go for $20 below asking price (he later asked me to cover Paypal fees, but whatever).

Received the PCB, I let it sit, and then tested it. Player 1 worked fine, but the Player 2 character immediately started drifting left. The PCB was faulty, and I let him know this. He then tells me that he didn’t really test the PCB (a PCB that was advertised as 100% working). He asks me what I want to do, and I told him that I’d like to get it fixed. And I asked him if he knew anyone that can fix it, and/or possibly consider a partial refund for the cost of fixing. He also tells me that he would look for someone to fix it (lol). This was in December 2017.

So, I put this on the backburner. I get busy. But, I finally got around to finding someone that I trusted to fix it, and he did. Charged me $50, and I had to ship it back and forth. It cost $88.04. Probably should have cost more than that, but he gave me a good deal.

Anyway, on January 24, 2019, I message supabok, and gave him an update. I actually thought he would be happy to hear this, since the problem has been resolved. However, the dude ignores me (he was actively posting during this period). I messaged him again, on February 2nd, and then when he didn’t respond back, I left him negative feedback. I would have let this go, but dude left me negative feedback the same day that was incredibly misleading.


So here’s his feedback again.

Sold him a DDP board that apparently had a faulty 2p control problem - offered to fix.
Didn't hear back from him for over a year after which, he messages me to demand $80 to cover the fix. I had knocked $70 off the original asking price to be nice. Petty.

Let me break it down.:

“Sold him a DDP board that apparently had a faulty 2p control problem…”
Yes, he sold me a faulty board. A board that was advertised as perfect, but was not fully tested according to him. A faulty board that was bought at full price, and now has repairs on it.

He “offered to fix”, and “didn’t hear back from him for over a year”.
Well, damn, you apparently offered to look for someone to fix it for me. I guess I found someone to fix it before you. And now that it’s been over a year, you can ignore the problem, and it can go away?

“Demand $80”.
That’s a bit of an exaggeration there, buddy.

“I had knocked $70 off the original asking price to be nice”
Dude. Thanks? And it was $20 off. In any case, that was part of the negotiations prior to buying the board. A board that was advertised to be fully working. If I knew that it was not fully working, I would not have bought the board in the first place.

“Petty”
Damn right I am. At least I can be. In the end, I don’t really give crap about $80. It’s just how supabok handled the whole thing. "Principalities". In retrospect, the dude had multiple opportunities to make this right: he could have tested the freaking PCB in the first place. He could have said sorry. He could have offered to give me some funds to fix the board up front. He could have actually looked for someone to fix the board. He could have not treated me like some **** looking for $80. He could have communicated, and not ignored me. He could have not left outright lies on my feedback. Whatever.

Anyway. Kinda long. It’s a slow night at work because of a recent blizzard we had. And I guess, I’m getting crankier as I get older. Kindly requesting your review on this. Thank you.



PMs for your review
---
Sent: February 23rd, 2019, 10:45 pm
by Vinsanity
lol, seriously: You “Offered to fix”?, “Demand”?
You sir are a liar.

---
Sent: February 2nd, 2019, 11:54 pm
by Vinsanity
Just wanted to make sure you got my message below, so there isn’t any misunderstanding.

Vinsanity wrote:January 24th, 2019, 7:25 pm
Hey Erick,
Finally found someone to fix this, and he gave me a good deal. Turns out that it was the custom resistor pack, and a 74x chip (if you’re curious). The total was $88.04. My Paypal is xxx; please pay FF or fees. I have the receipts if needed. Thanks again!
Vince

---
supabok wrote:December 16th, 2017, 10:58 am
Sadly I don't know anyone in the US at the moment to fix the board. When I got mine done I was living in Japan so just brought it to Sophia and they took care of it.
I think I've seen ppl advertise on here to fix pcb's so i'll take a look and see if i can find someone.
cheers

---
Sent: January 24th, 2019, 7:25 pm
by Vinsanity

Hey Erick,

Finally found someone to fix this, and he gave me a good deal. Turns out that it was the custom resistor pack, and a 74x chip (if you’re curious). The total was $88.04. My Paypal is xxx; please pay FF or fees. I have the receipts if needed. Thanks again!

Vince

---
supabok wrote:December 16th, 2017, 10:58 am
Sadly I don't know anyone in the US at the moment to fix the board. When I got mine done I was living in Japan so just brought it to Sophia and they took care of it.

I think I've seen ppl advertise on here to fix pcb's so i'll take a look and see if i can find someone.

cheers

---
Sent: December 15th, 2017, 10:18 pm
by Vinsanity

Wasn’t sure what to do either. Was hoping you may have had an easy solution, lol. In the end, I’d like to get it fixed. I may know a guy that can fix it. Do you happen to know anyone in the US that may be able to fix it? And/or possibly consider a partial refund for the cost of fixing? Please let me know.

Vince

---
Sent: December 15th, 2017, 7:11 pm
by supabok
Well that sucks...tbh, i never played it 2 player as I don't even have a 2player control or 2p start button. doh...
Sounds like one of the traces may on the board is either blocked or cut which is causing it to go left always.

Had the same thing with a Ketsui board and got it repaired ages ago.

Not sure what you wanna do bout it??

---
Sent: December 15th, 2017, 5:25 pm
by Vinsanity

Finally got to fully test this out. Works great, but player 2 keeps going left. Tried this on my other cabs, and still the same problem. Let me know what you think.

Vince
---
Sent: October 16th, 2017, 9:46 am
by supabok

Excellent!
Glad you got it and that it's safe and sound now
Enjoy it!

cheers
erick

---
Sent: October 16th, 2017, 8:01 am
by Vinsanity

Hey man,
Got the package the other day. Looks great but haven’t gotten a chance to check it yet. Should be ok, and will keep you updated. Thanks again!

Vince

---
Sent: October 10th, 2017, 1:50 pm
by supabok
Sure will leave feedback once the package arrives safe and sound

---
Sent: October 10th, 2017, 12:29 pm
by Vinsanity

Thanks again!! When you get the chance, please leave feedback, and I’ll do the same.

---
Sent: October 10th, 2017, 12:08 pm
by supabok

Hey Vince,
I sent off the board this morning.

here's the tracking #:
xxxx

enjoy that DDP
and thx again!

erick

---
Sent: October 9th, 2017, 12:01 pm
by Vinsanity

No worries, man,
Thanks for keeping me updated.

Vince

---
Sent: October 9th, 2017, 11:26 am
by supabok

Heya Vince,
So i went to the post office and sadly they're closed cuz of Columbus Holiday

I'll have to go back tomorrow morning to ship off this DDP for ya...

sorry bout that

---

Sent: October 7th, 2017, 11:47 pm
by Vinsanity

Thanks man, please keep me updated.

---
Sent: October 7th, 2017, 8:33 pm
by supabok

Thx Vince,
I got the second batch...

Will send off DDP for ya on Monday as planned.
cheers
erick

---
Sent: October 7th, 2017, 8:00 pm
by supabok

oh yeah something i forgot to mention was that for Paypal it's either Friends & Family or add +4% to the total to cover the paypal fees:
Screen Shot 2017-10-07 at 5.57.42 PM.png You can send me the $30 difference via Friends & Family or else I'm gonna have to refund you the total...sorry bout that

cheers

---
Sent: October 7th, 2017, 7:44 pm
by supabok

Hey buddy,
got the funds!

I'll have DDP out to you first thing Monday morning.
Once I get a tracking # i'll post back here for you.

Thanks again,
erick

---
Sent: October 7th, 2017, 6:52 pm
by Vinsanity

Funds sent. Thanks again, and please keep me updated.


---
Sent: October 7th, 2017, 5:42 pm
by Vinsanity

Hey Erick,
Sounds reasonable, thank you for the discount. Will send the funds later tonight. Shipping address is:

xxx

Thanks again!

Vince

---
Sent: October 7th, 2017, 5:24 pm
by supabok

Normally i'd agree to take $50 off the price but since i'm throwing in the shipping + insurance it'd be too much of a hit for me.
Shipping will be @$16 & the insurance for something @$1050 is gonna be @$32. So that's already close to $50 i'm saving you off the final.

I know the art is crap hence why I mentioned it's copy art.
I'll let it go for $1030 which includes shipping & insurance.

cheers
erick

---
Sent: October 7th, 2017, 3:49 pm
by Vinsanity

Erick,

Ugh that art is hideous lol. But it’s not a dealbreaker. I know we agreed to $1050 shipped, but if we can do $1000 shipped, I’ll feel a lot better about the purchase (I won’t use the art in that state, and you can keep it if you wish). Let me know if what you think, and I’ll send the funds either way.

Vince

---
Sent: October 7th, 2017, 3:06 pm
by supabok

Yeah the art is a copy and even that isn't in the greatest shape.
Image

That original art is hard to come by and def affects the price

If you're still good to go you can paypal me at:
Xxx

And please send along your address.

cheers
Erick

---
Sent: October 7th, 2017, 1:43 pm
by Vinsanity

Sounds good. Let me know your paypal info, and I’ll send the funds a little later today. Also, any pictures of the art? Thanks again.

---
Re: Dodonpachi
Sent: October 7th, 2017, 1:12 pm
by supabok

Ok we're good to go. Dude bailed, like i knew he would

If you still want it, it's yours.
Here are some pics of it running:
Image

Image

cheers

---
Sent: October 7th, 2017, 11:47 am
by Vinsanity

Aww such a tease. But, sounds like a plan. Just let me know.

---
Sent: October 7th, 2017, 10:07 am
by supabok

I think i had someone else that wanted it over on shmups but i deleted a bunch of emails so can't remember if i was holding it for him or not
They wanted me to hold it till Sunday but I'd rather ship it to someone stateside and not giving me a hard time for it
Let me email them to make sure

---
Sent: October 7th, 2017, 1:32 am
by Vinsanity

Sure, a picture would be wonderful just for reassurance. You can just PM it to me if you want. I trust that it'll be OK, so consider the PCB sold if it's working. Thanks again.

Vince

---
Sent: October 7th, 2017, 12:38 am
by supabok

yup works perfectly fine, and yeah i got both your lol'd messages
i can post a pic of ddp running if you want one more confirmation

---
Sent: October 6th, 2017, 11:49 pm
by Vinsanity

Not sure if this was sent earlier (new to the PM system here). Lol, sounds reasonable as long as everything works. Let me know your Paypal info.

---
Sent: October 6th, 2017, 10:55 pm
by Vinsanity

supabok wrote:
Make it $1050 even which includes shipping & insurance and you have a deal
Lol, sounds reasonable. Everything works correct? Let me know your Paypal info.

---
Sent: October 6th, 2017, 9:20 pm
by supabok

Make it $1050 even which includes shipping & insurance and you have a deal

---
Sent: October 6th, 2017, 8:38 pm
by Vinsanity

Hi,
Interested in the Dodonpachi pcb. How about $1000 including shipping? Let me know your paypal info if you want to make a deal. Thanks!

[pubjoe]

He then tells me that he didn’t really test the PCB

”I had knocked $70 off the original asking price to be nice”
Dude. Thanks? And it was $20 off.

I’m not doubting the feedback you left but calling him a liar about these points is going to agitate.

Tell me if I’m wrong but your initial PM was an offer $50 below asking price, he then added postage and discounted a further $20?

“He didn’t really test” is a stretch too. He didn’t thoroughly test.

I agree that he should have replied to your messages but you both dragged your feet over the last year and four months. Calling him a liar just gives him justification for retaliatory feedback.

[SuperPang]

I've sent supabok a PM asking for a response.

You've not helped yourself by taking two months to test it then over a year to get it repaired.

[Vinsanity]

He then tells me that he didn’t really test the PCB

”I had knocked $70 off the original asking price to be nice”
Dude. Thanks? And it was $20 off.

I’m not doubting the feedback you left but calling him a liar about these points is going to agitate.

Tell me if I’m wrong but your initial PM was an offer $50 below asking price, he then added postage and discounted a further $20?

“He didn’t really test” is a stretch too. He didn’t thoroughly test.

I agree that he should have replied to your messages but you both dragged your feet over the last year and four months. Calling him a liar just gives him justification for retaliatory feedback.

Thank you for the replies.

To be clear, I called him a liar after he gave his feedback. Taken as a whole, his feedback is misleading.

To answer your other questions: I don't recall the original asking price. Maybe he did knock off $70 in total. Maybe he didn't actually lie about this part. Maybe that doesn't matter since we agreed on a certain price for an item of a certain condition prior to a sale. As for "thoroughly" testing vs testing. I mean, we can only speculate. And then we probably have to define what it is to be thoroughly tested before labeling something as perfect. As for me, I plugged the PCB in, coined it up, pressed start, and realized there was a problem.

I've sent supabok a PM asking for a response.

You've not helped yourself by taking two months to test it then over a year to get it repaired.

I agree. I get busy, and this is a hobby. Plus, I trusted the guy to do the right thing. I fully expected him to be glad of the news.

[SuperPang]

You're going to get one of two reactions from a seller if you ask for money a year later. It seems like supabok was offering solutions initially. This should've been sorted in 2017, either by returning it or negotiating a part-refund.

[yosai]

This should've been sorted in 2017

This.

But I can also understand the delay. I have PCBs here that I've bought months ago still in their packing boxes. Not a good idea, especially if they're damaged or missing.

[supabok]

This should've been sorted in 2017

This!!

But I can also understand the delay. I have PCBs here that I've bought months ago still in their packing boxes. Not a good idea, especially if they're damaged or missing.

Exactly this point. Back in 2017 when he noticed there was an issue with the player 2 movement I offered to find someone that could fix it. I couldn't find anyone early on and then things got busy on my end with life stuff. At which point I didn't hear back from the buyer at all, thinking it wasn't a big deal or he had it fixed.
A year and a few months later he messaged me saying he had gotten it fixed.

What bothered me was the way in which he went about asking for money for the repair. Basically stating that he got it fixed and here's my paypal, you can pay me $80 here. I don't have a problem paying for the repair but it was the way in which he went about it + > year to respond + $70 discount off the board.

When you purchase something from Best Buy they're not going to refund you money after a year of using a product. Get real!
I've dealt with enough people on this forum and over at shmups that people know I'm pretty easy to get along with and willing to drop prices on my initial asking prices.

One last point I'd like to make, is that I was unaware there was a problem with the 2player left control. My cab only has a single player control panel so was unable to verify the 2 player control. If I had known there was an issue, I never would have sold the board in the first place until it was fixed.

[Vinsanity]

This should've been sorted in 2017

This!!

But I can also understand the delay. I have PCBs here that I've bought months ago still in their packing boxes. Not a good idea, especially if they're damaged or missing.

Exactly this point. Back in 2017 when he noticed there was an issue with the player 2 movement I offered to find someone that could fix it. I couldn't find anyone early on and then things got busy on my end with life stuff. At which point I didn't hear back from the buyer at all, thinking it wasn't a big deal or he had it fixed.
A year and a few months later he messaged me saying he had gotten it fixed.

What bothered me was the way in which he went about asking for money for the repair. Basically stating that he got it fixed and here's my paypal, you can pay me $80 here. I don't have a problem paying for the repair but it was the way in which he went about it + > year to respond + $70 discount off the board.

When you purchase something from Best Buy they're not going to refund you money after a year of using a product. Get real!
I've dealt with enough people on this forum and over at shmups that people know I'm pretty easy to get along with and willing to drop prices on my initial asking prices.

One last point I'd like to make, is that I was unaware there was a problem with the 2player left control. My cab only has a single player control panel so was unable to verify the 2 player control. If I had known there was an issue, I never would have sold the board in the first place until it was fixed.

I guess I don't understand your fixation on this "$70 discount". Let me address that. Thank you for the initial discount. Seriously, thank you. But that was price for a working board that we agreed on. And I would not have bought the board in the first place unless it was fully working, $70 discount or not. A nonworking board or a board with repairs would demand a much steeper discount; we both know this. If I were a different man, I should have probably asked for a refund back in 2017, but I worked with you since you seemed like a nice guy at the time.

If you recall, one of the reasons that the price was discounted was because you advertised that the PCB included art. Art as you said yourself can change prices significantly. It turned out that the art your were advertising was actually crap. Neither you or I wanted it so it was tossed out of the deal. In the end, you also added Paypal fees that I wasn't aware of. Even though that wasn't disclosed in the beginning, I gave you the benefit of the doubt for that. Moreover, you also not disclose that the 2 player side of the board was not tested, even though you advertised that the board worked "perfectly fine". This is not a fancy test.

If you had any empathy at all, you would realize that I got the raw end of the deal here. I overpaid for a broken PCB that didn't include art; I had to pay Paypal fees that I didn't know I needed to do; I had to get the board fixed; my board is now worth less that what I purchased it for; then I had to deal with this crap. But, I guess I worked with you since you seemed like a nice guy. At least I got a $70 discount.

And, yeah, life gets in the way. Although this wasn't something I actively worked on since 10/2017, I did look for people to repair this board here and there. I wasn't about to send off a board to some guy who I didn't know or trust. In the end, I'm glad I held off since the person that eventually fixed the board knew what he was doing, and had a spare Cave board with the custom parts needed to fix it. These boards and the parts for these boards are not something you can purchase at Best Buy.

And obviously I didn't purchase this at Best Buy. I bought it from a guy on the internet who I thought I had a gentleman's agreement with. He knew of the problem in late 2017. He probably knew of the raw deal I got. If I knew I had sold something that wasn't right, I would have made it right, and I would have been glad to make it right. I wouldn't have ignored the guy, sent him misleading feedback, and called him petty.

If you haven't already noticed, my complaint is not about the money. I really don't care about the money. I just want you to make this right.

[zak]

I really don't care about the money. I just want you to make this right.

With money?

[mufunyo]

If you haven't already noticed, my complaint is not about the money. I really don't care about the money. I just want you to make this right.

Then I suggest both parties retract their respective feedback. Neither of you seems unreasonable in this whole affair, things just got a little heated. I don't think anyone's feedback scores have to suffer because of it. Vince, I don't think it's realistic to expect money after more than a year of letting things sit without any form of communication. Erick, I don't think your reaction was warranted for a matter you have previously been able to agree on. If money is not an issue that should resolve the matter. Shake hands on it boys.

[Vinsanity]

I really don't care about the money. I just want you to make this right.

With money?

No, man. I'm asking for an apology, and a retraction of his dishonest feedback. And maybe along the way, a little self reflection that he may not have handled this perfectly. That's the hope at least.

The item in question was a $1000 PCB; it's a luxury item. I didn't think $70 or $80 contributed much in the grand scheme of things. If he had a problem with this, he could have easily communicated with me, and we probably could have settled it like gentlemen. Instead he just chose to ignore me, and then when he got negative feedback, he left retaliatory feedback.

If you haven't already noticed, my complaint is not about the money. I really don't care about the money. I just want you to make this right.

Then I suggest both parties retract their respective feedback. Neither of you seems unreasonable in this whole affair, things just got a little heated. I don't think anyone's feedback scores have to suffer because of it. Vince, I don't think it's realistic to expect money after more than a year of letting things sit without any form of communication. Erick, I don't think your reaction was warranted for a matter you have previously been able to agree on. If money is not an issue that should resolve the matter. Shake hands on it boys.

Thank you.