The dispute resolution thread

[ALFARABI]

If it was damaged in shipping he should claim on the insurance and refund or replace. Those are the rules.

Erzane did not ask for an insurance, the only one we have is 23 E per kilos, but Erzane must complain to his post office also like me...
Or he can also resend me the parcel an then I will refund him when I ´ ll get it.

[SuperPang]

In the UK the sender makes the insurance claim, perhaps it’s different in France but I’m not sure why you’re telling him to complain to the Post Office when it wasn’t insured anyway.

The marketplace rules state:

Shipping insurance is presumed to be included unless stated otherwise. If you're not prepared to cover lost or damaged items yourself, give your buyer the option of paying the extra for an insured service. If the buyer chooses not to pay insurance or requests a low customs declaration, it is at the buyer's risk of loss or damage.

If you didn’t specifically offer erzane the option to pay for insurance then you should cover the cost of a full refund including return shipping or send a replacement.

[ALFARABI]

In the UK the sender makes the insurance claim, perhaps it’s different in France but I’m not sure why you’re telling him to complain to the Post Office when it wasn’t insured anyway.

The marketplace rules state:

Shipping insurance is presumed to be included unless stated otherwise. If you're not prepared to cover lost or damaged items yourself, give your buyer the option of paying the extra for an insured service. If the buyer chooses not to pay insurance or requests a low customs declaration, it is at the buyer's risk of loss or damage.

If you didn’t specifically offer erzane the option to pay for insurance then you should cover the cost of a full refund including return shipping or send a replacement.

Ok but in France, both makes the insurance claim ( buyer and seller ), that's what they tell me
In france all the " Collisimo" are insured for 23 E per kilo, if the buyer want an extra insurance, he should ask me to put it ( 2 or 3 E extra ).
But you need to put the exact amount on the parcel and the custom declaration to have a refund base on the valie of your good.
Erzane complained because I put the exact amount ( 70 E ) on the parcel and he paid 20 E at the custom office
He did not ask me to put a dummy invoice, why you should I put it ?
I am honest, why I will cheat on the custom service...

SuperPang, please check the PM between Erzane and me and you will see.

Anyway, Erzane, tell me if you have pics of the parcel and tell me if it has been damaged ?
Then i will open a claim at the post office if it ´s not to late
At the same time, send me the header back and then I will refund you...

[SuperPang]

Our rules state you should give your buyer the option to pay the extra insurance. If they choose not to, then it's their problem if it's lost/damaged. If you don't give the option, it's assumed to be included and so it's your problem. Obviously if they pay by Paypal goods they can claim regardless so pricing your items with tracked and insured shipping is advised.

Thank you for offering a refund, that's all I ask. I have PM'd erzane.

As for the customs charge, you did the right thing there. He should've asked if he wanted a low value declared and that would've been at his own risk. Again, this is made clear in the rules.

[erzane]

Thanks for your support and precisions Superpang, I accept the refund proposition of Alfarabi with pleasure.

>Alfarabi: I'll be able to send the header back to you around the 28th of june. I'll send you an invoice including paypal and postage to add to the amount to refund around this date. Please wait for my good news. Regards

[gamescollector]

Hi Arcade Otaku Comunity,

I suffered a scam from a forum member of AO and Neo Arcadia.
Nickname Neocps1 (neo arcadi forum)
It is called
David Raingexxx
103 xxx
xxx orleans
france
phone: 0630601xxx
He bought some games from me before, then him proposed to repair some of my precious games. so i ship this games:

Salamander japan no audio mint board
Haka mecha fighters no audio
bubble bobble original taito with adapter no boot mint board
and other 2 pcb for free in deal for fix my pbs. (Konami '88 e Hyper Sports Special and The Main Event)

After 2 months of apology today he told me that he sent me back the games without tracking and without insurance. In practice, him take my games
Please i need to report this to everyone to prevent this scammer from scaming again in the future.
You tell me where I can post this absurd fact.

Please help me to unmask this thief.
if it does not send me my cards, I send a complaint to the French postal police.
it can scam anyone at any time
If section of forum is wrong please move it in correct section
Thank you for your helping

This is pictures of salamander and Hacha Mecha Fighter and Bubble stolen directly from NEOCPS1 David Raingeard







I'm looking for the photos of bubble bobble, I will post later

Pcb sent in a deal for fix my games (never fixed)
Konami 88

the main event


Comunication proof













proof of shipping
Tracking number

TNT
059177277




Please if you see for sale on ebay or forum or other places please let me know.
regards

[cvaniafan31]

WOW ! I feel sorry for you man, this is really bad... His nickname reminds me someone's friend (GION aka Guillaume ****) who scammed me back in the day with a faulty Guwange PCB when I started to buy arcade stuff...

[gamescollector]

it seems that this person is known for many scams
on the neoarcadia are very cheated people
:$

[Hasuki]

Mhm, cannot believe Neocps1 has done such things. He is famous for developing and pushing cps1 and cps2 converting and fixing games and codes. And I never had problems with him

[gamescollector]

Believe it or not, I sent the pcbs to him, I have the tracking and all the emails as proof.
Maybe he plays on his fame, but on neo arcadia many have suffered scams.
he has earned over 1000 euros with this scam.

[SuperPang]

I have banned neocps1 from the marketplace and sent him an email but it doesn't sound good I'm afraid.

[neocps1]

it is a joke... i worked hard on his pcb. did my best. sent him back with my own money, all for that ???

[neocps1]

this is just disgusting... gamescollector refused to pay for shipping back the gameboards to him. so i took on me to pay for shipping but the less expensive. this is not fair. i helped many people and be taken for a liar / scammer just make me sad.

that is not fair i dont deserve that

[gamescollector]

liar I never said I did not pay for shipments and then you have 2 free cards that you did not pay me for fix and shipping, if you are honest send the tracking!!!!!
2 months do not make you feel you do not respond to emails. and then you tell me that you sent my games worth 1000 euros without tracking and without insurance

Send me the shipping proof tracking or other, we were not born yesterday, I work for the police in my country I was not born yesterday.

I will provide a complaint to the postal tomorrow.

in a few months or a year we'll see my pcbs for sale, right?

[neocps1]

do wathever you want. i am sick of that. dont complain if there are lesser people accepting to work for peanuts on repairing others hardware.

this is really not fair nor honest at all. for all the time and hard work i dont deserve that

[gamescollector]

The problem is not the repairs nor the money is the games that you stole from me
you do not even have my return address, you're ridiculous
remember that online complaints have European significance there will be repercussions.
Now it is clear that you do not want to return.

[neocps1]

i stole nothing. and will wait for repercussions without problem. i am not a thief believe it or not.

[gamescollector]

Mind knowing you lie, provide all proof

did you like my pcb right?

[neocps1]

i dont care about your pcb. if i wanted them i bought them myself *working*. i even dont like your games...

[gamescollector]

But you do not like pleasure you have to sell only.


how do you say you sent if you do not have my address?