The dispute resolution thread

[goatboy]

Nice and quick

Three and a half month quick. Anyway, Hope it's solved now.

I hope so too, only posted this here as I was getting a little fed up as it has been so long and not once has he apologised for not sending it out to me.

Before he edited his post, he did say that he had PM'd me with a tracking number at 12:30 today, which he didn't and this might and been what Kernow replied to.

Yes , I've noticed the editing. Can help staying a bit cynical here too. ...And Parcel Monkey??? Crazy.

[whitecomet]

Im not sure why you havent received the message :S

I got a sent message at 12:46 which contained the tracking number tracking number in as promised in the PM I sent at 11:49.

Have you received either of these?

[Jamtex]

The first one you sent did not show up as a new message for some reason. But I do have the tracking numbers now. Thank you.

[Jamtex]

Well the joystick now has arrived.

[Akuma]

Is the French ebay member snkpowa (real name *edited*) a member here or does someone else know him? If yes, please contact me due to a ebay / paypal dispute.

[Devil Soundwave]

Is the French ebay member snkpowa (real name Nicolas DUFERMONT) a member here or does someone else know him? If yes, please contact me due to a ebay / paypal dispute.

Yes. Username "EIKO", just purchased my Puyo Puyo Tsu.

DS

[Devil Soundwave]

p.s. - Any disputes which have originated "off forum" should not spill over here. Please keep it civil.

[Akuma]

p.s. - Any disputes which have originated "off forum" should not spill over here. Please keep it civil.

Okay, thanks.

He wants to return a Last Blade kit he bought - I am fine with that, but I'd like to receive the kit first and check the condition before I refund. Due to the "great" Paypal means of communications, I figured it would be good if he's also a member here to have another chance of communicating.

[Andrrreas]

Long story short:

Sent my Espgaluda board May 23 to a member in Germany and right now it seems to be lost or stolen.

Well packed + my sender/adress on the back of the package.
(I have pics of the regular post receipt, I know the person at the postoffice, I have pics of the package (something I always do!) and pics of the board.)

First time this happens out of atleast 500+ package sent so not sure what to do.

Got the payment but the buyer didn´t mentioned anything about this as stated "Add a little extra for tracked and insured."

It was under 1 kg so sent as regular shipping and non-tracked/insured.
This is a lesson learned though! Will always send tracked from now on even if the buyer paid for regular as stated!

Ok, what is my responsibility as a good person/forum member in this case?
What would you have done for the buyer in this case if you where me?

...many of you must have been in this case and the police, bank or post offices cant do anything here!

Sidenote:
I will also start dig for the serialnumber of the board and some other specific marks on the board based on photos I and the recent sellers on this forum have of the board as proofs. So if the board in some way god knows how ever pops up on a arcade forum for sale it will be possible to track it that way.

Thanks!

/ Andreas

[pubjoe]

It's not yet two weeks so it still may very well turn up.

I'm surprised you've managed to post 500 parcels and this has never yet happened.

To be honest, it's usually the seller's responsibility to get the parcel to the buyer safely. This includes tracking and insurance - it's of no concern to the buyer as long as he gets the item, but it's the seller that takes the risk and has to chase up lost packages. Unless of course the buyer has specifically stated he wants to save money and understands that he receives responsibility by forgoing the insurance and/or tracking (your buyer didn't do this).

This is the way ebay does it anyway and it seems to make the most sense, as long as you are aware of that going in.

As an honest member, unless the buyer offers to share the cost out of good will, you really should offer to compensate. After all, he's paid and received nothing. Without insurance, you are forced to trust his word on this. After his payment goes to you, it's your responsibility to get the board to him and it's your responsibility what postal service you decided to trust.

As I say though, it hasn't been two weeks yet. I think two Months is acceptable before any refunds are given as a last resort. This way you can try and chase it up and give the parcel time to arrive. You can always come to an arrangement sooner or later than that - and you can also still try to claim insurance back for yourself afterwards.

Also, you may find that even though you didn't pay for an insured service that there is still some insurance included for lost items.

In answer to your questions:
1. Agree to a wait and hope timespan based on recommendation from the post service and then offer a refund.
2. If I were you I would kick myself for not sending it tracked or insured.

2b. ...But then I would remember '500 parcels uninsured. I'm still up. '

[emphatic]

I've heard some awful stories about German Customs holding stuff way too long. Two weeks might be way too early to worry. Two months sounds way more reasonable.

[Andrrreas]

Ok! Thanks Jörgen!

+ Thanks Joe!

A good start! Yes! Maybe the package bumps back for some reason or turns up at his postoffice.

Altough this made me a little worried:
"the postal service has the habbit of simply leaving it on the door mat."

Sounds bad if it´s fact!

Ofcourse! I am totally up for some sort of refund and I want the buyer to be satisfied so I guess we will discuss the case once we now that the package is lost for sure!

I´ll say part of this problem is my fault, I should have sent it tracked even if he didn´t say anyhing about the extra charge. The cost for the shipping was 17 EUR and tracked would have been around 30 EUR so I guess I thought it was to high for not getting paid for it, makes me feel like a cheap idiot right now.

Although 30 EUR shipping only covers 50 EUR value for abroad shipping and I think you have to pay something like 45 EUR for full value?
This is interesting, what would YOU have done here? Paid 50 EUR as a refund, or 50% as an example or full value?

Or... shall I play with the facts that tracked packages almost never get lost so it´s basically all my fault?

Also, yes! All packages ever sent from me, regular or tracked has arrived! Maybe i´m lucky! Or was lucky!

[Casey120]

I had a package from the UK to Holland once that took almost 30 days when it usually takes about 7 to 10 so just wait a couple of weeks more and it will probably turn up .

Always demand they pay for tracked and insured post when you sell the pricey stuff .

[Andrrreas]

I had a package from the UK to Holland once that took almost 30 days when it usually takes about 7 to 10 so just wait a couple of weeks more and it will probably turn up .

Always demand they pay for tracked and insured post when you sell the pricey stuff .

Ok! And YES! Will always send tracked from now on, I guess the luck pushed me to send it as regular post.

I will open a webshop pretty soon so this is a good lesson but the buyers in the shop will complain/scream for the high postagecosts

[SuperPang]

Shipping insurance is presumed to be included unless stated otherwise. If you're not prepared to cover lost or damaged items yourself, give your buyer the option of paying the extra for an insured service. If the buyer chooses not to pay insurance or requests a low customs declaration, it is at the buyers risk of loss or damage. Please retain proof of posting or tracking numbers for all of your sales.

So was "Add a little extra for tracked and insured." stated in the thread but you didn't offer the option in the PM conversation?

[Rossyra]

I never send something that I can't replace by anything less than recorded delivery. I would never send anything over £100 untracked.

[IDCHAPPY]

I've heard some awful stories about German Customs holding stuff way too long. Two weeks might be way too early to worry. Two months sounds way more reasonable.

This for sure, i've had 3-4 weeks wait for stuff to arrive in Germany before

[Andrrreas]

Shipping insurance is presumed to be included unless stated otherwise. If you're not prepared to cover lost or damaged items yourself, give your buyer the option of paying the extra for an insured service. If the buyer chooses not to pay insurance or requests a low customs declaration, it is at the buyers risk of loss or damage. Please retain proof of posting or tracking numbers for all of your sales.

So was "Add a little extra for tracked and insured." stated in the thread but you didn't offer the option in the PM conversation?

Here´s the actual text from the sale:

Price: 289 EUR shipped safe EU. PP gift or add 4%.
Add a little extra for WW shipping or tracked and insured.

So I guess this text from the sale atleast follows the forum rules by "unless stated otherwise".

I guess the buyer didnt read that or didnt thought about the fact that a regular post package could get lost.

[spikehead]

As the buyer I have to give praise to Andreas for making this public and going to great lengths to get this solved.

I made the mistake in assuming that tracked shipping is par of the course and didn´t inquire about it. Furthermore I´m a bit spoiled perhaps as in the past most parcels from the continent arrived within a few days. German customs indeed are a greedy bunch and hoild back anything that´s labeled more than roughly 20 GBP.
Given the additional bank holidays overthe last to weeks there still hope for it to arrive and I guess we simply have to sit this one out for the time being.

[Andrrreas]

I´m also very glad that you are one of those friendly people out there, thanks!

Ok, let´s wait and see!